FAQs

Can I order more than one hamper online?

Yes, you can order up to 50 hampers online.  This can be a combination of the same or different hampers shipped to multiple delivery addresses.

Why is there 'limited delivery' on Cheese and Antipasto hampers?

Cheeses and antipasto are required to be refrigerated during transport.  It is difficult to find a delivery partner with refrigeration transport to regional areas, it is for this reason, that certain hampers have restricted shipping.

Can I customise a one-off order?

Minor alterations can be made by contacting our customer service team on 1300 459 837.

Talk to our Corporate Service Team about customising orders for 25 or more.  Also feel free to check out our corporate gifting page for more info.

What is the difference between the Regular and Large size hampers?

The regular hamper is L 35cm x W 25cm x H 12cm, whereas the large hamper is L 45cm x W 35cm x H 12cm.The amount of fruit in each mixed fruit box varies depending on the specific order and chosen product as a product with non-fruit extras will have less fruit than a full fruit box. 

Do you offer a same-day delivery service?

Same-day delivery service is available for Sydney and Perth metro locations.  Orders need to be placed before 12 noon in Sydney, and prior to 10 am in Perth.

What time can I expect my delivery?

We aim to have all deliveries made prior to 6pm.

My recipient's mobile number not working on the cart page?

Snowgoose requires the recipient's mobile number to be entered with the Australian area code.  This starts with '61 4xx xxx xxx'.  Please ensure you drop the '0' and replace it with '61' followed.